charging me twice and giving me no premium service

[jonnieS]

I have been trying to contact Spotify for months and recieve no reply. I have charged twice since November 2011 a month for an account in my name and also it seems Im paying for another user as well not known to me through my bank account. Countless email have been sent and all ignored. My premium service stopped working 2 weeks ago and now i cant access any music other than the radio stations. So in short i'm being charged twice as much for no service and no contact from the customer support team. NOT GOOD. PLEASE someone help. 

[user-removed]

Hey there!

It's best to contact directly to Customer service.

http://www.spotify.com/about-us/contact/

They can help as soon as they can. They need some details you can't post here at public forum.

Thank you!

[David]

JonnieS - One of our advisors responded to your first email a month ago. However, this might have been sent into your Spam / Junk email filter by mistake. Be sure to check these regularly.

One of our advisors should be responded to your second, and most recent, email shortly.