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could not verify my account

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could not verify my account

Newbie

Hi I share the family account with my boyfriend. We live toghether. For the second time, even Iif I confirmed my adress through the link that was send to me by email, spotify send me an email telling me I was moved to the free subscription beacause it was not possibile to verify my account. 

What can I do? 

Plan

Premium

Country

Italy

 

Device

I phone 6s

Operating System

Android 

 

My Question or Issue

 

1 Reply
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Re: could not verify my account

Rock Star 18
Rock Star 18

Hey there @chiaradoplicher,

thanks for posting in the community !

 

Please check out this help page on the Premium for Family subscription.

This page provides all info needed and would be a good idea to search through it to see why your request gets denied.

 

Let me know if you have any further questions 😃

OneByBooRock Star 18
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