My Question or Issue
Yesterday I set up an Spotify account for my husband for his birthday. I upgraded it to Premium and entered my credit card information. It looked like it was set up but when he tried to login, the system message was 'the email address and password combination is incorrect'. I sent a message to Spotify but I got no response. So today I set up the account again - using the exact same email address and password that I used yesterday. This time he was able to login. I tried to upgrade to premium and the system message was 'It looks like you've taken a trial before, which means you aren't eligible for this offer.' I am beyond frustrated because I know I will end up getting billed for the first account that we couldn't even access. I really dislike the fact that I can't phone and talk to someone to get this fixed. I need this fixed right away and I have no way of contacting actual Spotify people. Please help!