country and profile do not match

[moshiken]

I'm getting error 408 (your country does not match the one set in profile). I don't have VPN and I'm logging in from the country my profile is set to.

When I go to my account, I cannot change country either (menu locked). I tried to add postcode but no difference. The account worked like a month ago.

Can anybody please help me?

[moshiken]

Also, I've checked my IP address at https://whatismyipaddress.com

and it does match my country.

I've also already tried to login with both my username and my email address, I get the same result.

I don't have a credit card connected to this account.

[Hubo]

Hey @moshiken, thanks for your post!

That's not cool! Could you send over a screenshot of the error message? Also, could you let me know the country you're in right now? I'd love to take a closer look.

Thanks, have an amazing day! 🙂