[desktop, windows 10] login fail, login button doesnt work

[Crappycrap]

well, i tried in vain to login on my computer - im able to enter my username and my passwort, but as soon as i click on the green login button, nothing happens

whats the problem? What can i do?

[labelscollected]

Hey,

In this case, I'd suggest you to perform a clean reinstall of the app. You can follow these steps: https://support.spotify.com/us/using_spotify/troubleshooting2/reinstallation-of-spotify/

Keep me updated 🙂

[Crappycrap]

well, i did what you told me, but the problem hasnt gone away 😞

[labelscollected]

Hey,

Try to log into your account page (http://spotify.com/account). Can you log in there? Keep me posted!

[Crappycrap]

yes, this is possible

[labelscollected]

Hm...

Try logging in using your email address instead of your username. Does this work?

[Crappycrap]

nope ;( *getting frustrated*

[labelscollected]

Don't panic!

Try changing your password using this link: https://www.spotify.com/account/change-password/. Hope this sorts it all out, at last 🙂

[Crappycrap]

well, it doesnt ;(

[labelscollected · Accepted solution]

Hey!

You might try to log in using the Enter button on your keyboard. Hope this finally works!

[Crappycrap]

youre a genious, that worked, thank you xD

[labelscollected]

Hey there!

No worries 🙂 should you need any more help, just give the Community a shout! 😉