device/ account info mismatch

[grancorn]

Dear Support Team,

I wanted to cancel my subscription but according to my account I am not using Premium. However, when I open the application it says that I am using Premium. Do you have any idea what the problem is?

Thank you in advance

Best regards,

Adam

[KatesHere]

Hey there @grancorn, welcome to the community!

That seems like you've made a second account at Spotify, but no worries, we're here to help! To find your Premium account, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If that doesn't help, please take this survey that can point you out in the right direction.

Let me know how it goes 🙂

K