don't understand

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don't understand

Regular

So I got 2 emails saying log in from russia or united states It says someone has logged in but no one has my password what's really going on 

Plan

Free/Premium

Country

canada

Device

(iPhone 8+)

Operating System

ios 

 

My Question or Issue

My question is I got 2 emails saying it's from Russia and united states but no one nows my password what do I do 

 

4 Replies
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Re: don't understand

Rock Star 17
Rock Star 17

Hi there @riya777

thanks for reaching out to the community !

 

I would suggest starting with a couple of extra security actions.

You can follow the instructions provided on this help page and this one as well.

 

Furthermore, if you're unsure of the legitimacy of the e-mails you received, you can post a screenshot and i'll check them out for you.

Note: make sure to hide any sensitive info when posting screenshots

 

Keep me posted 🙂

OneByBooRock Star 17
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Re: don't understand

Casual Listener

I received the same emails and I am very concerned and confused

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Re: don't understand

Casual Listener

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Re: don't understand

Rock Star 17
Rock Star 17

Hi @WoahSpaceRocket  & @riya777,

thanks for your patience !

 

The e-mails you're receiving are being sent so users can check irregularities on their accounts.

If you're experiencing odd behavior on your account, please follow the steps provided here.

 

Bear in mind that as a precautionary measure, you can visit your account overview, scroll down and click on "Sign out everywhere" before resting your password.

 

However, if you're still unsure of the e-mail's legitimacy, please follow this support and info page.

 

Hope this shed some light.

Let me know if there's anything else i can assist you with 🙂

OneByBooRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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