Help Wizard

Step 1


email for device password never arrives

email for device password never arrives

hello, can someone in spotify support look what's wrong with my account ? i never receive the device password that's supposed to be sent to me.

1 Reply

I even found an email i sent you 2 years ago. no response:


Contacting the Spotify Support Team via 
to me
Hi there,

Thanks for getting in touch.

Here's what we got from you:
I don't receive the email to set the device password...
my device username is 121523382

can you send me the link to set password ?

If you have a question about Spotify, your first stop should be the Spotify Community for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback.

Then check out our Help pages The FAQs contain solutions to the most common queries and guides on how to use Spotify's features.

You can also now follow or Tweet our Spotify Customer Service Team @Spotifycares for all things Spotify.

We're sure that these solutions will help you with your query. Remember that we'll keep you in the loop on any major service updates via our Twitter: @Spotifystatus

Kind regards,
Spotify Customer Service Team


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