error 408 - your country does not match the one in your profile -- but it DOES!

[user-removed]

I've been a spotify user since it was first available in Spain, i opened my account in Spain, and I am in Spain. Just a couple of weeks ago spotify quit working saying that my country does not match the one in my profile, and blocked me from accessing my account. It does match! I'm not doing anything differently, and I checked my IP address and it shows that it is indeed showing as Barcelona, Spain.

I sent a message to technical support and they haven't answered. Can someone help?

Thanks,

Erica

[Peter__]

Hey! Welcome to the community 🙂 

Is your country correctly set as Spain in your online profile?

Peter

[user-removed]

Yes, it is...

[Peter__]

Very strange!

How long ago did you contact customer services? Also if you got an automated email reply telling you to visit the community, you need to reply directly to that message to get your case pushed through to an agent.

If its been more than 48 hours, post your case number here and I will escalate this to the community staff for you 😉

Peter

[user-removed]

I contacted them on Dec 1st. My case number is 

# 00412203

Thanks SO much for pushing this through.

[Peter__]

Okay, I have escalated this for you. Hopefully someone will be able to look into this 😉

Peter

[David]

Hello!

You should have an email from an advisor now - Please take a look at your email. 

[user-removed]

Hi, thanks, yes I did have a response, but still no joy. I've written back saying so.... Thanks tons.