error log in with facebbok account

[neneclix1]

since yesterday i cant log in in my premium account...

the account is facebbok email. i already try to restore password, but they dont send any email... what i can do more?

[Dian]

Hey @neneclix1 ,

Thanks for posting in the Community.

Have you tried logging in via Facebook? Did it work?

It's possible that the email entered for a password reset is wrong, could you check that? If that doesn't bring us further, you can read through this article on what to do. Imagine you have no access to the email address of your account and handle accordingly.

Let us know how that went,

Cheers!