failed payment and now can't access my Spotify account

[Azariaviolet]

My Spotify payment failed the other week and since has gone through properly but my account still won't let me listen to anything and says I'm just on the free subscription! So I'm paying money for nothing and I've tried everything!

[SergioDavid]

Hey @Azariaviolet, welcome to the Spotify Community!

We suggest you reach out to us via email, Facebook, or Twitter. This way, we'll be able to take a closer look at your account to see what we can suggest.

Let us know how it goes and if you have any other questions.