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Trying to setup a family account but have no luck. I was told I had I have a free account to do it, so I cancelled my premium account and tried from that and it still doesnt work. Is there a phone number so I can call to speak to someone that can help me with this? Emailing back and forth is a waste of time and takes days before Spotify answers me. and they tell me what I already know. No solution.
Hello and welcome to the Spotify Community!
You can't buy it, you get an error message?
Can you attach an screenshot?
All I get is "Ooops something went wrong. Try again, or use a different payment method."
You can try the following:
Thanks for the advise. None of these worked.
I'm having this same issue. Attempted to upgrade using both a credit card and PayPal, no luck with either.
I recommend you to contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.
If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.
Don't forget to check your Spam Box 😉
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