family account

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family account

dougsmitty
Newbie

Trying to setup a family account but have no luck. I was told I had I have a free account to do it, so I cancelled my premium account and tried from that and it still doesnt work. Is there a phone number so I can call to speak to someone that can help me with this? Emailing back and forth is a waste of time and takes days before Spotify answers me. and they tell me what I already know. No solution.

6 Replies
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Re: family account

Rock Star 15
Rock Star 15

Hello and welcome to the Spotify Community!

 

You can't buy it, you get an error message?

Can you attach an screenshot?

OviiiOneRock Star 15
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Re: family account

Mecherena
Casual Listener

All I get is "Ooops something went wrong. Try again, or use a different payment method."

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Re: family account

Rock Star 15
Rock Star 15

You can try the following:

 

  • Clean browser's cache
  • Try incognito mode
  • Try with another browser
OviiiOneRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: family account

Mecherena
Casual Listener

Thanks for the advise.  None of these worked.

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Re: family account

ereinecke
Newbie

I'm having this same issue. Attempted to upgrade using both a credit card and PayPal, no luck with either.

Re: family account

Rock Star 15
Rock Star 15

I recommend you to contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

 

 

 


If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

 

 

 

Don't forget to check your Spam Box 😉

OviiiOneRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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