family and payment

[VeronicaP92]

I recently got Spotify family, added the people I wanted there, but one of them got charged for a premium subscription a few days ago.. So I wonder if there's any possibility to get a refund, since I just payed for the family subscription.. I also wonder if the users I added will get charged for a premium account they originally had before I got the family subscription and added them..

[Astame]

Hi there @VeronicaP92

You can read everything you need to know regarding the Family plan down below.

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Spotify-Family-Q-amp-A/td-p/988520

If you have more questions just contact the Spotify support here.

If you get an email back directing to the support forums, reply back to that email even though it's from noreply.

Spotify usually takes up to 24 hours to reply.