i just changed my free account into a family account. i invited my daughter, who has a KPN free account for years, by email but she did not get the email, but in my account stood that she had been invited. After 10 minutes she still had nothing in her mailbox, but she did receive other test emails from me. Then I tried to invite her with a link, I mailed the link to her, she received the link in her email and clicked to confirm. She then had to confirm that she was not a robot (!) but after doing so she kept getting a message that something was wrong and she had to confirm again and again and again but stil is not in. This is ridiculous! I think it is a big scandall that a huge company like Spotify does not have a possibility to contact them by phone and does not have a helpdesk. I am a paying customer and now we do not have acces to what we pay for!!! I think that this is very untrustworthy and it is totally unjust that you have a community in English and not a helpdesk in the language of the country that your custumors live in. You are misleading your clients by first writing in Dutch ' that there is a helpdesk community' and then this appears to be in english, making it very difficult for people to ask help. Shame on you.