family premium problems

family premium problems

12143399253

my daughter recently got her subscription to our family premium  account taken away.

she recieved an email to verify her account and completed it but it didnt work.

i have tried to re invite her three times now and when she tries to accept the invite and logs in fills out the details it says she is uable to join. Why????

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1 Reply

Bittencourt

Hi @12143399253, thanks for writing.

 

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them. One is filling out the online contact form.

 

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

 

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

 

When you message them, inform all the e-mail addresses on the plan.

 

Let me know if this helps!

 

BittencourtSpotify Star
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