(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Hey there @billblack,
thanks for posting !
It sounds like you might be logged in to the wrong account.
Please use this help page to find all accounts listed with your details and make sure you're logged into the right one.
Let me know how it goes =)