family subscription problems

[Earleli]

My family signed up to my new family account and they don't have access to the prime account. They are only getting access to the free service. It says that they are active when I try to manage my family account.

[osornios]

Hey @Earleli

Send by yourself the link generated through INVITE MEMBER BY LINK, instead of letting the system send the mail.

Let them accept the invite logged in with their own username, and you should be set.

[Earleli]

I'd did

[osornios]

@Earleli

How did they created their accounts?

I suggest creating it with an email address (not the one used for Facebook, if possible), since they'll be able to pick a Spotify username / password. Using Facebook will not let you do that, and that sometimes causes problems.

[Earleli]

Did that. One of works just not the others.