family subscription

[pookiebeargreen]

Just upgrade to family plan and still only one can listen at a time. If both are on one gets booted off. How do we both listen at the same time like your suppose to?

[Amarro]

Hello and welcome to the Spotify Community!
 

you need to go to www.spotify.com/family and then you can add OTHER spotify free accounts. they will get premium afterwards 🙂

please reply if this doesn't help you

[MattSuda]

Read the family help guide:

https://support.spotify.com/learn-more/guides/#!/article/spotify-family

If you still have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.