forgot password, no email access

[dancohen243]

Plan

Family Premium

Country

UK

Device

iphone XR

Operating System

IOS10

My Question or Issue

I'm trying to help my son, who is part of my family subscription get Spotify on his new phone. He has forgotten his password and does not have access to the email address he registered with, How can we reset his password without using the "send an email with a link" method?

[Emilia_8]

Hi @dancohen243, 

Thank you for reaching out here in the Community!

Please, check this support article and follow the relevant steps provided there in order to reset your son's password. 

I hope it helps!

[user-removed · Accepted solution]

Hi,

If you want to change the password of the Spotify account for which you do not have access to the email address. There's only two methods you can try apart from regaining access to the email address. 

1. Contact Spotify and ask them to update the email address.
2. Create a new account and start fresh.

Please try one of these methods and let me know how it goes. 
Have a nice day!
Nitin. 

[31otrhr5dxb7fk5unq36]

How do I contact them?

[Vasil]

Hey @31otrhr5dxb7fk5unq36,

Thanks for joining the thread 🙌🏼
In case the abovementioned link isn't working for you, you can also try this one instead 🙂

Hope this helps. We're here for you should any further questions come up!