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free acount no premium

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free acount no premium

Casual Listener

I need to know why my account is free if you did charge my bank last month and this month even not you charge, please help with this topic, I need my premium account for that I have paid is a simple facton

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Re: free acount no premium

Rock Star 24
Rock Star 24

@cybear64-mx

 

Ponte en contacto con servicio al cliente a traves de esta forma de contacto:

 

https://support.spotify.com/contact-spotify-support/

 

Con toda seguridad, ellos resolveran los problemas de pago que tienes.

osorniosRock Star 24
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Re: free acount no premium

Rock Star 24
Rock Star 24

Hey @cybear64-mx,

 

If you could answer the questions below we can get a better idea of what's happening here and help.

 

  1. When you log into your account did you use an email address or your Spotify username?
  2. Do you see all your playlists in the account?
  3. Could you please attach a screenshot of what you currently see when you sign in?
MaximRock Star 24
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Re: free acount no premium

Casual Listener

I log in with spotify user

yes all my play list are there

 

spotify.jpg
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Re: free acount no premium

Rock Star 24
Rock Star 24

@cybear64-mx

 

Has recibido por email tus recibos de pago? Puedes buscar alli el nombre de usuario que debes usar para tener tu Premium.

 

Busca donde dice:

 

Nombre de usuario/ID:  xxxxxxx

 

Prueba entrar a tu perfil y alli ver el status de tu cuenta.

 

 
Tambien revisa aqui tus recibos de compra. Alli podras ver cuales meses se han pagado:
 
 
osorniosRock Star 24
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Re: free acount no premium

Casual Listener

he recibido mis recibos de pago todos correctamente, pero desde el 25 de abril me dique que el cargo se hara ese dia y despues sale lo mismo al dia siguiente, y asi sucesivamente, mejor cancelare la cuenta ni modo iba muy bien aqui lo malo que veo es que no me cobran el cargo de premium pero me quitaron el premium

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Solution!

Re: free acount no premium

Rock Star 24
Rock Star 24

@cybear64-mx

 

Ponte en contacto con servicio al cliente a traves de esta forma de contacto:

 

https://support.spotify.com/contact-spotify-support/

 

Con toda seguridad, ellos resolveran los problemas de pago que tienes.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: free acount no premium

Casual Listener

ya lo hice a ver que pasa, me desespera estar escuchando los anuncios.

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