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Is it possible that you're logged in to the wrong Spotify account? Sometimes Spotify users create more than one account for different reasons. In such a case you might have both Premium Individual and Premium Family accounts. We suggest you head to this help page and check out the steps for finding other accounts.
In case you can't locate a second Spotify account of yours, it's best to get in touch with your payment service provider. They can check for you if the transaction went through or the family plan wasn't activated due to unsuccessful payment. Additionally, you can keep track of your payments made to Spotify by visiting your receipts page.
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“Music is the strongest form of magic.” Marilyn Manson