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for years, i have been paying for spotify premium, but i can't use it offline and when i am abroad (from NL).
when i log in, spotify doesn't recognize me as a premium customer, although i have been paying for this for years now.
situation is that both me and my girlfriend use spotify - i once registered via email, she did via Facebook. We ended up paying twice ( in the same household), so back then we quit the payment of one of them (not sure which one, wasn't clear).
now, we still pay for 1 premium account, but don't know the register - log in details.
so we keep on logging in to accounts that don't recognize us as premium customers - BUT WE DON"T KNOW ANY OTHER ACCOUNTS - STILL ARE PAYING FOR IT.
i can't get out of this loop of logging on/off but never logging in as premium customer.
it drives me crazy (as well as the fact that there is no proper customer (web) care service - HOW DO WE KEEP PUTTING UP WITH THIS?).
please, can anyone advice me on how to fix this and/or how to reach out to customer support @Spotfiy? otherwise i am quitting this < edit > customer service i have been paying for for years now..