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hacked account

hacked account

Hi, my other spotify account was hacked and I can not change the passoword because they changed the email that the account was linked to. Can you please help my get my account back with my email and change the passoword? Please let me know, thank you. 

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1 Reply

 

Hey, @clh10 -

 

That's not cool! I suggest following the guide here as soon as possible: https://support.spotify.com/account_payment_help/account_help/someone-has-gained-access-to-my-accoun...

 

When you fill out the contact form for Spotify, it's a lot of help if you mention your own email address(instead of the one from hacked account) so we can send the email to that address.

 

After contacting Spotify, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and the support team will be able to help you out. 

 

Thank you 🙂

 

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