hacked account

[alexanderss]

I am contacting you regarding my daughter's account.  Her account was hacked, passwords reset, hacked again, passwords reset, and hacked again.  She is now locked out of her account and there is ZERO way to contact your help desk without being logged in.  Please advise

My Question or Issue

[OneByBoo]

Hi there @alexanderss,

thanks for reaching out to the community !

If you're unable to access the account following the steps provided here, i believe it's best you contact support through this support page and have them take a closer look.

Bear in mind that due to the current Covid-19 situation, i might take a bit more time for them to get in touch.

Your patience is appreciated.

Let me know if there's anything else i can help you with 🙂

[Billy-J]

Hey @alexanderss, thanks for reaching out to the Community!

I'm sorry to hear about this. Please check out this support article for the next steps to take. When you get on that page, skip to Step 2 and follow the steps from there. 

To prevent this from happening in the future, there is a great guide on protecting your account here.

I hope this helps!