hacked and email changed

[callie2]

Hi 

someone has hacked my account and changed the email address on my account so i cant reset my password or gain access. ive contacted spotify by twitter and email since 11am and noone is fixing this issue.

how on earth do you get in contact with spotify????

callie

[osornios]

@callie2

If you contacted support from the hacked account, it is likely the support email went to the hacker's email. 

I suggest you contact support using this alternative contact form so they can help you.

https://support.spotify.com/contact-spotify-anonymous/

Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[callie2]

ill give that a go, thanks!