hacking issue

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hacking issue

Casual Listener

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

An unknown person logs into my account. I changed my password, my email. I disconnected all the accounts but this person always comes back!

 

3 Replies
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Re: hacking issue

Rising Star 15
Rising Star 15

Hi @s-_yvjer02b1j,

 

Thanks for posting in the Spotify Community!

 

If you see suspicious activity on your account, I highly recommend following all the steps provided in this support article, including getting in touch with Spotify Support.

 

I also highly recommend reading this support article regarding how to protect your Spotify account as well. 

 

I hope this helps, and let us know if you have any questions.

 

Have a good day!

TreyAnastasioRising Star 15
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Re: hacking issue

Casual Listener

Thank you for your answer!
I've done all this but it doesn't change anything! The person still manages to connect.

I'm lost....

Highlighted

Re: hacking issue

Rock Star 16
Rock Star 16

Hey @s-_yvjer02b1j 

 

I suggest continuing with the steps in the article @TreyAnastasio gave you - get in contact with Support if the previous steps did not work. 🙂 They should be able to help you with this.

I also recommend taking a look at the apps linked to your Spotify account. Each has a short description too. If you find something unfamiliar, remove it.

 

Have a nice day!

SebastyRock Star 16
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