have existing account but email address is no longer active, cant get reminder

[ed3ncane]

Hi.

I have an existing account under the username edencane, but the email address is no longer active and I have no way of retrieving password reminder messages sent to it...

Is there any other way I can retrieve my account information or get it reset with another form of ID?

Thanks

[OviiiOne]

Hi and welcome to the community!

I think it's w

think it's better to you contact with Spotify Consumer Support filling this contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

[Peter__]

You may need to use this special form as the one above requires you to log in. 😉

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

[ed3ncane]

I have used the forms you guys supplied. Thanks.

I actually created a new account and logged in and put my request to support.

Best rgards.

[Peter__]

As mentioned above, just be sure to reply to the automated email and that will ensure someone gets back to you asap.