help.......lost playlists

[rob34]

i upgraded to premium a few days ago and now most of my playlists are gone.  and 1 in particular is incredibly important to me.  I've read something about dual log ins or something? Heelppppp. Please.  I'll do anything 

[Sam]

Rob34 - I've just sent an email to you. Hopefully, it should sort it.

[rob34]

hello.  thanks, but the email just sends me back to the message 'i've sent you andn email.  Hopefully this will sort it out'

rob 34

[Sam]

Just re-sent it. Keep an eye on your inbox.

[rob34]

cool.  thanks alot.  I'll give it a go later.

Let u know

what do you think caused this?

rob34

[rob34]

thank you SO much.

rob

[Sam]

Good to hear it's worked. Can't really say why it happened, I'm afraid. Sworn to secrecy.

[user-removed]

Hey Sam, I'm having the exact same problem as rob34.  Can you help me?

I just upgraded 5 minutes ago and all of my Starred songs and playlists have vanished.

I appreciate any help you can offer.

Thank you!

[Sam · Accepted solution]

DrGoodspeed - Your case is a little different. I'd suggest getting in touch with Customer Support here. Just head to 'About us', then 'Contact Form'. They'll get back to you as soon as they can.

[user-removed]

Thank you for the info.  I just contacted them.  I'll let you know how it goes.

[rob34]

Help.

It's just happened again!  How can I stop this happening?  The 1 playlist that I can never ever lose is 'Sadie-not noisy'.

Please help.

rob 

[rob34]

anybody? please.  Sam?

[Goodspeed]

Contact customer support.  They fixed everything for me.   What my issue was, was that I accidentally created two accounts.  My normal spotify account I assumed would merge with facebook.  it didn't, and I created two.   They took care of it and now I'm fine.

Although I lost my username since it was attached to the other account, but I'll get over it .

[rob34]

Thanks goodspeed.

Have done.

Fingers crossed.

[Sam]

Rob34 - I can see Richard got back to you. I hope it's all working nicely.