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help me

help me

my spotify keeps saying 

  • Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.
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2 Replies

@kerwin123kp

 

You should double check that your payment card country matches your country in profile, and the country of your IP address.

 

Also, try with a different browser, or open a private window (incognito mode).

 

If that doesn't help, delete your current payment info, and try to put your card information after that.

 

To do so:

 
 

1. Go to your Subscription and payment overview --> http://spotify.com/account/subscription/

2. Click UPDATE DETAILS.

3. Check the box to 'Remove', and click 'Change' button,

 
After you've removed your payment info, resubscribe to Premium with your card info.
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still doesnot work

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