how long does it take to get some kind of help around here usually?

[neliel666]

been 9 hours now and nothing. how many moderators are here and how many of them are active?

[Peter__]

Hey! Welcome to the community 🙂 

There are several active community moderators, however, as you can appreciate it is the weekend so the number of staff will be reduced. I can see that you have posted on the correct topic, so someone should get to you as soon as possible. You can also contact customer services directly using the online contact form for queries about accounts. 

Peter

[neliel666]

yo, been a day now and nothing, i also used that online contact form as you suggested to use (which i did yesterday as well) but nothing from there either.

[neliel666]

i have to say that this forum is useless.

[Sam]

Neliel666 - I'm sorry it took a while to sort out, but this forum isn't an official support channel. That would be the contact form Hammeh mentions above.

[lianaaaa]

Hiya, i've used the online form twice now and still havn't recieved a reply. Would be appreciated if my case could get forwarded on to the correct people so I can get a response. My case numbers are # 00821438 and # 00821458. Thank you

[Peter__]

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@lianaaaa wrote:

Hiya, i've used the online form twice now and still havn't recieved a reply. Would be appreciated if my case could get forwarded on to the correct people so I can get a response. My case numbers are # 00821438 and # 00821458. Thank you

---

How long ago did you submit these cases? 

I will ask someone to chase them up for you. 

Peter

[Adam]

Just for closure... @lianaaaa, you'll get a reply to your support email soon. Your other posts are being looked into.

[user-removed]

It's not very good is it?

I have been waiting about 12 hours just for someone to tell me my password.

Every other website on earth deals with this instantaneously.

I've never encountered such insanity lol

[Sam]

shaunx - You should hear back shortly.