how to renew my offline mode license

[anthonyjc]

First I had the trail spotify for like 48 hours then I signed up with all my credit card info and everything for the real thing.  I can only listen to music when I have service or on wifi. When I switch to offline mode it says "Your license to listen offline has expired, please go online to renew it".  Is this due to the fact that I haven't been charged yet since IM still under the 30 free days? Please Help!!

[licenced · Accepted solution]

Should work fine. Try logging off then on again (try this twice - for some reason it helps more often apparently)

[cbwolff · Accepted solution]

Hello! I have this same problem. I just got a new droid and signed up for Spotify premium so that I could download music and listen in offline mode. I tried logging off and on again twice and resetting my password, and I still am getting the message that "your license to listen offline has now expired, please go online to renew it."

Is there a real solution to this problem? Or perhaps I just tried to use the offline mode too soon?

Thank you!

Courtney

[user-removed · Accepted solution]

Hey!

You need a active Premium subscription if you want to enojy Spotify on it's best view with Offline mode etc.

When expired, just subscribe again and re-download content to Offline. If subscribed already now, just re-download content and that's it!

[cbwolff · Accepted solution]

Thank you! Works great now.

[vabisr620]

I have the same problem, and I have tried to re-download content several times but it still doesn`t work.

Do you know what I can do??

[HenrietteBP]

How do I do this? I have the same problem and have tried to log out and in several times but it still says that my license has expired. I'm not a technical genious at all so if you could please give me a detailed how-to 🙂 Thanks!

[user-removed]

Hey there!

To verify your subscription, you need to have a working (read: active) Premium subscription and a Internet connection for this. So for example if you have a mobile phone without Internet and Spotify in Offline mode with content, all you need is a go to Internet via Wifi or 3G (do not use if you do not have a fixed data plan, data charge may apply) and then go back to Offline.

You need to do this because Spotify want to be sure you have a active payment and then Spotify can transfer your listening data, so they can pay to rightholders/artists you listen.

Hope this works!

[HenrietteBP]

Hi,

Thanks for the quick response. I do have wifi on my phone and I have logged in to spotify several times via wifi. So spotify works as long as I have my wifi turned on and in online modus, but when I try to go offline it gives me the message that my license to listen offline has expired. 

[user-removed]

Do you have active Premium? You may need to log out and then back when you on Wifi. Also when Offline content is expired, you also can try to re-install app or to delete Offline content and re-download this content again.

Also please log in to app via Wifi before expire date, so in future no problems like this. When you log in, you're expire date is +30 days from Wifi enabled day. So just keep connecting to Wifi for example on first day every month and you should be fine with Offline content. 🙂

How this works for you?

[Matthew212]

I have the same issue.  My spotify account is Premium (in the first 15 days or so I believe) and had been working just fine on my android and computer.  I downloaded lots of playlists to use offline on my android and today it is gone.  When I go to offline mode it says "your license to listen offline has now expired, please go online to renew it".  

I have had my android connected to wifi and the phone's mobile network and it continues to give me the error message and my tracks are still gone.  For example I can access the "whats new" section of the spotify app and the network seems to work fine.  On my computer the spotify app confirms that I have a premium account.

Could this have to do with the fact that I am currently traveling abroad?

Thanks

[user-removed]

I have tried every solution given to renew my license to losten offline. I have a premium account. Any suggestions please?

[natasm]

I need help! I cant listen to songs offline as its sayin my license needs renewed?ive tried loggin in and out twice but hasnt worked

[Peter__]

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@natasm wrote:
I need help! I cant listen to songs offline as its sayin my license needs renewed?ive tried loggin in and out twice but hasnt worked

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Can you try fully restarting your device and see if that makes any difference? 

Peter

[natasm]

Hi peter, thanks for the quick response. Tried restarting but that hasnt worked, dont understand why its not working. Does anyone have a contact number for spotify?

[Peter__]

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@natasm wrote:
Hi peter, thanks for the quick response. Tried restarting but that hasnt worked, dont understand why its not working. Does anyone have a contact number for spotify?

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@natasm - Spotify don't have a contact number however the easiest way to get this sorted is to request an offline device reset by posting on this topic and a member of the community team can wipe your offline devices for you. 

Peter

[natasm]

Thanks for your help peter

[spirosst]

i've done it multiple times it doesn't work-This is crap...get your act together with the offline mode...I'm going to cancel mysubscription...