i can not get premium

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i can not get premium

guillermo2797
Casual Listener

hi, i want to earn a premium duo plan, but when i pay it says that there was an error, i deleted my old account permanently, it was premium before and used free trial also, so i created one new with the same email because my daily mix was a trash, what i can do? there's no any kind of problem with my card by the way and i have the money, sorry for my English.

6 Replies

Re: i can not get premium

Rock Star 14
Rock Star 14

Hey there @guillermo2797,

thanks for posting !

 

Can you provide me with the device you're using and country you're from ?

 

Thanks :)

OneByBooRock Star 14
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Re: i can not get premium

Rock Star 14
Rock Star 14

Hey there @guillermo2797,

thanks for posting !

 

Can you provide me with the device you're using and country you're from ?

 

Thanks :)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: i can not get premium

guillermo2797
Casual Listener

Sure @OneByBoo i'm from Chile and i tryed in my Android phone and in Windows 10 using Chrome

Re: i can not get premium

Rock Star 14
Rock Star 14

Hey @guillermo2797

thanks for letting me know !

 

I recommend checking this help page on the Premium Duo limitations and requirements.

 

Make sure your payment method fits the country you live in and that your partner resides by the same physical adress.

 

In addition, adding this payment troubleshooting help page for further info.

OneByBooRock Star 14
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Re: i can not get premium

guillermo2797
Casual Listener
Highlighted

Re: i can not get premium

Rock Star 14
Rock Star 14

Hey @guillermo2797,

 

If the steps provided had not helped you solving the issue.

Please reach out to support through this help page and have them take a closer look at your account.

 

Hope this helps :)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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