Announcements

Help Wizard

Step 1

NEXT STEP

i cannot log in or sign up.

i cannot log in or sign up.

I have Spotify on my PS3. Been using the free version for months. Now it is asking me to log in. I tried my usual passwords but none worked. So i got on my phone and tried the reset password form on the website. It tells me that my email address is not associated with an account. So i went back to my PS3 and tried to sign up. It tells me "We're sorry, that email is taken."
Reply
1 Reply

Hey @CraigGamble, welcome to the Spotify Community!

 

Try logging in making sure that you're using your username and not your email address to log in.


If that doesn't help, we recommend you reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account.

Let us know how it goes and if you have any other questions.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random