i dont know my username or email

[dvd7211]

i cant log into my account. i used 1 email to make 2 different accounts and it only lets me log into the one that i dont have my card linked to. soo i cant even log-in to cancel for when the free trial ends. PLEASE HELP 

[user-removed]

Hey there !

Let try a few steps together.

First, which platfrom are you using (PC, MAC, Android)?

[dvd7211]

i made my account on xbox,

but i sub to premium on my phone

[user-removed]

Hey there again !

Can you send me a screen shot of the log in you're able to do ?

[Jose_M]

Hi @dvd7211,

I’m sorry to hear you're having trouble logging in. I recommend checking out this Spotify Answer for more info. You can also check out this Support article on how to find other accounts.

Hope this helps clear things up, let me know how things go!

[dvd7211]

going to the bank end to my sub with spotify, i have no other way

[Jose_M]

Hello there!

I’m really sorry you feel this way. I’m sure we can figure this out, and if you let me I'd be happy to help you further 🙂 Were the links I sent in my previous reply of any help?