i have been charged £9.99 on my credit card

[Racheyr]

my account is a free one. i don't remember ever giving spotify my credit card details. i would like to be contacted by spotify and to have the amount refunded. i certainly don't appreciate being directed to help forums to solve this customer service issue.

[Sam]

Hi there,

We can't sort anything on here, I'm afraid. Too many security details are needed. You should really contact our payments team, they'll be able to look into it further. Just fill in the form here: https://www.spotify.com/about-us/contact/contact-spotify-support

We'll get back to you as soon as we can.

[binchu]

Hi Sam,

I have the same problem, I don't know what to do. did they sort your problem?? They are taking my moneyyyy!!!

[Sam]

Binchu - Please contact our payments team I mention above. They'll be able to help you out here.

[binchu]

How long does it take for them to reply?? because i haven't receive any email at all. I need to sort this out. I don't want to pay for something that even i don't know (spotify).

[frp]

HI!

I´ve been charged for the last year 9,90 euros. And I do not have access to my Premium Services.

This is really strange.

How can I solve this situation?