i have premium but the wrong account

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i have premium but the wrong account

Newbie

Hi all, 

 

i have a premium account for every month , but it activated on the wrong account i quess.. 

Can i change that?

 

1 Reply
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Re: i have premium but the wrong account

Community Legend

Hello @eriklastermelo and welcome to the community !

 

You will need to get in touch with the customer services team directly using the Online Contact Form and they'll move the subscription over for you.

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

 

Have a nice day 🙂

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