i payed for Premium, it's been debited on my credit card but i can only access the free version.

[chardonnn]

Hello.

I've payed for Spotify Premium. Spotify's making a promo here in Brazil (3 months for 1,99 brazilian reais) and i decided to join.

My 7 day trial expired and now i'm back in the free version, although i've payed for the premium version. It's been already debited on my credit card, as you can see:

https://open.spotify.com/user/12177659889 my spotify profile. 

Please help me, i wanna use the premium version i payed for. on the free version i can't listen to offline playlists :(((

[MattSuda]

Welcome to the Spotify Community!

Read this post for troubleshooting steps and how to contact support if the steps don't work

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...

[chardonnn]

Matt. It is possible that i have a duplicate account. I received the payment confirmation on a different e-mail than the one i'm using.

What can i do? I can't acess my spotify using the e-mail i received the payment confirmation... 

[MattSuda]

@chardonnn

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.