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i submitted 3month giftcard but still being charged

i submitted 3month giftcard but still being charged

got a gift card for xmas ,i redeemed it but i'm still being charged why?
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1 Reply

Hey,

 

Thanks for reaching out.

 

Here are some possible reasons why you might get charged despite activating a gift card on your account:

  • You have an active subscription on another account.
  • The gift card covered a previous period of your recurring subscription which wasn't paid for by your recurring payment method because your last payment failed.
  • The gift card was activated on a different account.

In any case, it's best to reach out to the folks over at Customer Support, as they're the ones who can take a closer look at this and assist you further.


Take care,

MihailYModerator
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