Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi,
I have a premium account and the app on my iPhone. However when I try to log in with my credentials it says that "You've already created an account with this email address."
What can be the problem since I wanna log in not sign up...?
Thank in advance!
Solved! Go to Solution.
Hey,
Oh I fully forgot to note that the story was resolved, I made a mistake there so it was a human error!
Anyway, thanks for helping out!
Hello and welcome to the Spotify Community!
You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.
If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.
Don't forget to check your Spam Box 😉
Hey,
Oh I fully forgot to note that the story was resolved, I made a mistake there so it was a human error!
Anyway, thanks for helping out!
Hey @Aundrelljones
Go to this article and click on the iPhone tab to read troubleshooting steps:
https://support.spotify.com/problems/#!/article/Problems-logging-in-to-Spotify
As I wrote it up above, it was a human error and I used the wrong user name. Retry with your email address/user name and make sure you are using the right credentials!
Just to make it clearer for others that could land here looking for a solution to this issue, the problem is that your trying to loginn using your email address instead of your USER NAME.
Carla
I was getting this message too, but in my case it was human error. The login section asks you for your username and password, and I was typing in my email address and password. If you can't remember your username you can use the "forgotten username" assistant or you can login with your email address and password in a web browser and it then opens your account which shows your username. At that point you can go back to the app and login correctly.
Hope this helps someone 🙂 (unless of course no one makes such a ridiculous mistake like me!)
@huneconomy wrote:Hi,
I have a premium account and the app on my iPhone. However when I try to log in with my credentials it says that "You've already created an account with this email address."
What can be the problem since I wanna log in not sign up...?
Thank in advance!
it worked you put youre username and dont forget the dash and us on the end , like this username -us
Awesome, simple solution. Thank you!
People keep saying, "only type your username not your whole email." but thats what i've been doing and it still wont let me log in
Also make sure of that you TYPE your password, do not copy and paste it because it will always fail. You need to type your whole password and make sure you don't have Capslock enabled.
Delete the app. Re-download.
Type in Username, and Password. This will fail.
Click Forgot Password.
Spotify will send a link to create a new password, follow the directions via the browser (Safari?) and create a new password.
Return to app, enter Username and new password.
Done.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…