Thanks for reaching out about this here in the Community! Hope you don't mind us replying in English.
Apologies for the delayed response, we just came across this thread.
As we haven’t seen any similar posts about this recently, could you let us know if you’re still having troubles with this?
If you are, can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try a clean reinstall to clear any old files that might be causing issues.
Screenshots of any error messages you might see will be very helpful to our investigation as well.
Keep us in the loop here.
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.