impossible to change country and credit card

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impossible to change country and credit card

Lotouss
Newbie

Hello,

 

I have a premium account and I moved countries from Belgium to France but cannot change my country profile and my payment information online

 

i tried to follow the change country guide and it works until the point where I input my French payment info , it suggest that I switch my profile to FR. When I click yes it asks to input my payment info again and then say the operation did. It go through. I contacted my bank and they said there was no problem , that they had given their approval. 

 

I don’t know what to do as my BE payment will no longer be valid as of the next couple of days.

 

what should I do?

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