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impossible to retrieve account details

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impossible to retrieve account details

user-removed
Not applicable

Plan

Premium

Country

UK / Italy 

Device

Samsung Galaxy 6, Macbook Pro late 2016

Operating System

iOS 10, Android 

 

My Question or Issue

 

I have logged out my premium profile and can't log in again. It was connected to Facebook, and I wanted to switch to an email address as I want to leave Facebook. The email associated was an email address I didn't know (something @soxa.com or so), so I wanted to change to an account in my name. Now I can't find a way to log in either via Facebook or via email and password. Is there someone I can contact to help me with this? I'd be happy to shut that account and open a new one as well.  

3 Replies
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Re: impossible to retrieve account details

Rock Star 18
Rock Star 18

Hey there @user-removed,

thanks for posting in the community !

 

Please use this contact page to reach out to support for them to have a closer look at your details and help you.

 

Let me know how you did 😃

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: impossible to retrieve account details

user-removed
Not applicable
Thanks! Yes I did try to send a message there, but the automated response
redirected me to the forum! Thanks for replying 🙂
Highlighted

Re: impossible to retrieve account details

Rock Star 18
Rock Star 18

Hey there @user-removed,

thanks for the update.

 

Please respond back to the automated mail, it'll have support contact you for a live chat talk.

 

Let me know how you did 😃

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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