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Step 1


impossible to retrieve account details

impossible to retrieve account details




UK / Italy 


Samsung Galaxy 6, Macbook Pro late 2016

Operating System

iOS 10, Android 


My Question or Issue


I have logged out my premium profile and can't log in again. It was connected to Facebook, and I wanted to switch to an email address as I want to leave Facebook. The email associated was an email address I didn't know (something or so), so I wanted to change to an account in my name. Now I can't find a way to log in either via Facebook or via email and password. Is there someone I can contact to help me with this? I'd be happy to shut that account and open a new one as well.  

3 Replies

Hey there @user-removed,

thanks for posting in the community !


Please use this contact page to reach out to support for them to have a closer look at your details and help you.


Let me know how you did 😃

Thanks! Yes I did try to send a message there, but the automated response
redirected me to the forum! Thanks for replying 🙂

Hey there @user-removed,

thanks for the update.


Please respond back to the automated mail, it'll have support contact you for a live chat talk.


Let me know how you did 😃

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