iphone will not download playlists for offline use

[Coultasd02]

i am a premium member but cannot sync playlists onto iphone, works fine with ipad but iphone is where i want to use this most so not happy about paying subscriptions for half a service, fix now please!!!! playlists start to download but never do!

please fix or subscription will be cancelled, mobile app not good enough

[Taylor]

Hi, and welcome to the community!

Do you get an error message or does it just get stuck on syncing 1 of x?

Unfortunately, It might be a bug which is outlined here.

Anthony 🙂

[Coultasd02]

gets stuck on syncing 1 of x and doesnt sync anothing in the end, no error messages that ive seen

if its a bug any idea on a patch?

or any idea of sorting the problem? very frustrating

cheers

[Taylor]

Hi,

On the bug thread, it says users who have updated to iOS 6.1.x have fixed the issue.

What iOS are you running?

Anthony 🙂

[Coultasd02]

running 6.1 too so that shouldnt be the problem

[hlane78]

I am having the same problem on both my phone and my husbands. Both are iphone5's. Won't download anything.

[Peter__]

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@hlane78 wrote:

I am having the same problem on both my phone and my husbands. Both are iphone5's. Won't download anything.

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Hey! Welcome to the community 🙂 

Are you getting any error messages or coloured exclaimation marks in the application which would denote an issue? 

Also, how much free storage space do you have on those devices? 

Peter