issue with charge and or discount

[user-removed]

my daughter had preminm,  that had just recently canceled.  she called me u letting me know of a student promotion spotify is having for $4.99 a month.  i said sure and went online to subcribe for her.  when it came to the name of the school, i put in the name of her high school.  when i pushed Enter the box turned red.  but i got an alert saying spotify did charge me the $4.99    so i went to verify eligibility its says its for college students,  it didnt specify it was only college on the preveous page.  so does that mean they are going to reimburse me? or is she going to get premium? cause even though i was charged se is still on free,  please help,  i wish there was a number for me to call.

[MaryS]

Hi there!

Thanks for getting in touch here on the Spotify Community!

Since the transaction did not go through, no money has been taken and will be returned soon. It should show as pending or pre-auth in your bank statement.

Thanks!

[user-removed]

okay so my question is, because she is a high school student. she is not
eligible for the student discount? does it only apply to college
students?

[MaryS]

Hi,

Yes, that's right. The Student Discount applies to eligible college students only 🙂

[Jakelampert]

I was charged, I am a college student, It didnt verify me, and i was still charged without premium

[cristiluna95]

I am eligible for the student discount and was charged for it but my account says I am still on free.

[cristiluna95]

I am eligible for the student discount and was charged for it but my account says I am on free.