Help Wizard

Step 1


itunes account and hotmail account - double charge

itunes account and hotmail account - double charge






iPhone 6s



My Question or Issue

 It seems I have double accounts.

I discovered that I pay 129SEK through my Apple-id for Spotify premium

and at the same time I pay 99SEK for an account through my hotmail!!

I don't understand how this could have happened and I would really like to talk to someone at spotify but cannot seem to find a connection?!

 Please, help me! Why have I been charge for two accounts and for a long period of time!

1 Reply

Hey @Sofie_fisen,


Welcome to the community!


I'm sorry to hear that you’re being charged multiple times. Nobody likes unexpected surprises on their bank statements. I'd recommend taking a look at the Why have I been charged? support article.


You may also be interested in checking out the Spotify refund policy.


Let me know if you have any questions. Have a great day 🙂


NoahSpotify Star
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