My Question or Issue
My wife had used Spotify on her iPad for years but suddenly, a couple weeks ago, the app was logged out and requested to log-in. She had forgotten the password so cliked on Recover password but it saysit can't send a password recovery email because "that email is not registered". Wrote asking for help to Spotify support and got an automated reply saying she should ask the Spotify community. For curiosity she tried to sign-up with the same password and Spotify says that email is already registered!
Solved! Go to Solution.
I understand you, @GordonScott but those account issues are better handled by the SpotifyCares staff. There's not much for me or other users to suggest you now, and most of the times the help comes quickly through FB and Twitter.
I'm sure they'll help you :)