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[GailhAYDON2]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have a new phone and the app changed over however I have to sign in again and I have forgotten my password. I am on my friends duo premium and have my own account. I have forgotten my password and its not recognizing my email. I dont want to log in with my friends email and password ( whicjh I know ) because it will probably only take me to her account not mine

[Anyk17]

Hey!

Thanks for sharing your question in the Community.

You're right, you need to log in with your own details to enter your account instead of your friend's. Please check How do I reset my password? to find some options. Also, keep in mind that there are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. If you're not finding your account with your email, try logging in with these to find your account.

Hope this helps 😊