log on problem

[dickdollar1]

Help!!!

How do you contact Spotify!!

My old username works ok, but my password doesn't seem to work for some reason. I have asked for a new one to be sent to my registered e-mail address but nothing turns up.

There must be someway of contacting someone to find out what is going on to sort this out?

It would be a shame to leave spotify but it seems the only option as there seems no way of contacting anyone form spotify to help.

Thanks in advance

Simon

[KatesHere]

Hello Simon, welcome to the community!
First, check your spam folder in case the reset password email got filed there.
Secondly, does the same thing happen when you sign in from a different browser?

Hope this helps,
K

[dickdollar1]

Hi Kate

Thanks for getting back to me - nothing in the spam folder I'm afraid and I've
tried logging on from all the browsers I have, my phone and other people's
machines and still nothing!

Anything else you can think of? or any email address or phone number to talk to
anyone?


Thanks


Simon


*** (edited for security)

office: ***
mobile: ***
***

[MichaelW]

Hi there,
Welcome at the Spotify Community!

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link (you won't have to login with this link) to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Spotify aims to reply within 24 hours.

If you don't get an reply after 48 hours, please let me know so I can ask someone to look into it for you.

Thank you!